Buyer guidelines

• Read the full listing description carefully, including condition notes and fitment details.
• Check the seller's reputation score, review count, and commendations.
• If you're unsure about compatibility, message the seller before purchasing.
• Ask for additional photos if the listing doesn't show what you need to see.
• Confirm shipping cost and estimated timeframe before completing checkout.

• Be respectful and specific — sellers are individuals, not warehouses.
• Don't lowball aggressively. A fair offer is fine; harassment is not.
• Keep all communication on Clutchyard. Off-platform transactions have no buyer protections.
• If a seller isn't responding, give them at least 24–48 hours before following up.

• If there's a problem with the part, contact the seller first through messages.
• Give the seller a reasonable opportunity to resolve the issue before escalating.
• Leave an honest review after your transaction — it helps the whole community.
• Commend sellers who go above and beyond.

If you receive a part that is materially different from its listing description and the seller isn't cooperating, contact us at clutchyardteam@gmail.com. Include photos, your order details, and a summary of the issue. We'll help mediate.

For payment disputes, you can also contact your bank or card issuer. Stripe's buyer protections may apply depending on your payment method.

• Filing false or fraudulent disputes.
• Harassing sellers.
• Requesting transactions off-platform.
• Creating fake accounts or reviews.
• Any form of fraud or misrepresentation.